06Shipping & returns
Shipping customers can track. Returns without chaos.
Manage shipping, tracking, delivery expectations and returns from one clear operations hub.
Operations overview
AMAS DONSHIPPING CONTROLLIVE
Quick actions
Everything for shipping and returns in one place
Open shipping settings, orders, returns or support without hunting through the merchant panel.
Shipping workflow
From packed order to successful delivery
A clear sequence keeps tracking and statuses current from handoff to delivery.
01
Prepare
Check items, address and delivery method.
→02
Pack
Protect the product and prepare required documents.
→03
Hand off
Give the parcel to the selected carrier or pickup point.
→04
Track
Add tracking and update status as soon as the parcel moves.
→05
Deliver & close
Follow delivery to completion and react to exceptions.
Shipping readiness
Five checks for clean fulfillment
Before carrier handoff, confirm every essential shipping detail is ready.
5/ 5SHIPPING READY
Address & contact
Buyer details should be complete and carrier-ready.
Method & ETA
The selected method should fit the destination and promised timeline.
Parcel & documents
Packaging, labels and documents should be ready before handoff.
Tracking
Add tracking as soon as it becomes available.
Order status
Status should reflect the real movement of the parcel.
Needs attention
Catch issues before they become complaints
Delays, inactive tracking and returns should be visible immediately.
Orders to ship →Delays
Shipments that are late or have not received a new scan.
Inactive tracking
Review tracking numbers with no recent events.
Returns
Buyer requests waiting for a decision or response.
Address issue
Incomplete or conflicting details that may block delivery.
Returns control
Returns should be clear for both buyer and seller
A standard process reduces disputes and speeds up resolution.
Request
The buyer submits the reason and return details.
✓Review
Review the request against marketplace rules.
✓Return shipment
Arrange return delivery and follow the parcel back.
✓Close
Finish the case after the item and required processing are reviewed.
✓Recent activity
Follow the latest order changes
A quick view of recent orders and delivery-related statuses.
Orders to ship ↗✓No recent activity to show yet.
Shipping questions
Quick answers before dispatch
01Where do I configure shipping methods?＋
Open Merchant Shipping to manage available methods and shipping rules.
02When should I add tracking?＋
Add tracking as soon as the carrier assigns it so the buyer and merchant records stay current.
03What if a shipment is delayed?＋
Check tracking, carrier and order status, then act before the delay becomes a buyer issue.
04How do I handle a return?＋
Open Returns & Disputes, review the reason and follow marketplace rules for the next step.
05Can I change shipping rules later?＋
Yes. You can adjust methods, timelines and rules in Merchant Shipping settings.
Logistics without chaos
Set shipping once and run every parcel through one clear process.
Open Merchant Shipping and configure methods, timelines and rules before the next order.